A Professional Infrastructure Team at a Fraction of the Cost
24/7 monitoring, 15-minute response, scheduled patching, and verified backups. qManaged becomes an efficient, optimized extension of your IT team — plus architecture consulting and cost optimization, including migrating from expensive licenses to open-source solutions with equal function and quality.
- ≤15-minute response time for critical issues
- 24/7 monitoring — proactive, not reactive
- Transparent monthly reports + RCA for every major incident
The Same Six Problems in Every Organization
Without a managed service, the same pattern keeps repeating — and it always ends up costly.
Downtime gets discovered through user complaints, not monitoring. After hours, no one's responsive — business stops while nobody acts.
OS and services fall years behind on updates. Security gaps pile up, breach risk rises — business data is at stake.
Backups appear to be running, but turn out corrupted or incomplete exactly when needed. Data is lost permanently because no one ever verified or test-restored it.
Handling incidents in a panic, dependent on one person — a bus factor of 1. Chaos during a crisis because there's no runbook or structured escalation.
Proper 24/7 coverage needs 4-5 engineers on rotation. Salary, training, and benefits balloon — out of proportion to your business's scale.
Management only learns about system health after a major issue hits. Zero proactive monitoring, zero reporting, zero insight for decision-making.
qManaged Solves All of These Problems
Our engineering team becomes an extension of yours — monitoring 24/7, responding to incidents within minutes, managing the OS and service stack, safeguarding backups, and reporting on system health regularly.
Enterprise Operating Standards for Stable Infrastructure
Six commitments that keep infrastructure management disciplined and measurable.
A committed response time per severity level — measured and reported every month. ≤15-minute response for critical issues.
24/7 monitoring, scheduled patching, and regular reviews prevent incidents before they happen. Routine preventive maintenance.
Real-time dashboard, detailed monthly reports, incident summaries, and RCA (Root Cause Analysis) for every major incident.
Backup monitoring, regular restore testing, and disaster recovery planning. Your data stays safe and recoverable at any time.
Orderly changes, not scope creep. Minor, Standard, and Major CRs with standard procedures and clear maintenance windows.
4 severity levels (SEV-1 Critical through SEV-4 Low) with measured response targets and scheduled escalation.
Clear Boundaries of Responsibility
Full transparency on what qManaged manages and what remains the customer's responsibility.
OS, patching, hardening, firewall, user management, web server, database, runtime, Docker, SSL/TLS, backup monitoring, and restore.
Application development, code optimization, source-code bug fixes, new features, and application-level query optimization.
Server and network availability is guaranteed by the infrastructure product's SLA — qVM, qMetal, colocation, or whichever cloud provider is in use.
A Simple Analogy: An Apartment Unit
Think of a business as an apartment unit someone lives in. The building developer (the cloud provider) guarantees the power, water, and elevators always work — that's the infrastructure SLA. The resident arranges what's inside the unit: decor, layout, and daily activity — that's the application and the business. qManaged, meanwhile, acts as the building management team — maintaining the electrical wiring, AC, and unit security: monitoring 24/7, responding within minutes, fixing issues before they grow, and reporting regularly. The result: the technical complexity of infrastructure no longer demands attention — full energy goes toward growing the business, while qManaged keeps everything running smoothly behind the scenes.
qManaged vs. Unmanaged VPS/Cloud
The real difference between managing it yourself and working with a professional team.
| Aspect | Unmanaged | With qManaged |
|---|---|---|
| Server goes down at 2am | Found out from a customer complaint | Alert detected within minutes |
| Patching & hardening | Your own responsibility | Done on schedule by the team |
| Backup | The feature exists, nobody verifies it | Monitored, reported, restore-tested |
| During an incident | Troubleshoot it yourself | Handled per runbook + regular updates |
| Reporting | None | Monthly reports + RCA for major incidents |
| What's guaranteed | Infrastructure is up (uptime %) | A team that responds — measured & reported |
Full Support Across Technologies
From web servers to container orchestration — all handled on a regular basis.
Nginx, Apache, Node.js, Tomcat, IIS
MySQL, PostgreSQL, MongoDB, Redis, In-Memory DB
Docker, Kubernetes, Docker Swarm
Jenkins, GitLab CI, GitHub Actions
Firewall Appliances, WAF
Postfix, Dovecot, SMTP relay
cPanel, Plesk, Webuzo
BIND, PowerDNS, Cloud DNS
OpenVPN, WireGuard, IPsec
HAProxy, Nginx LB, Cloud LB
Redis, RabbitMQ, Kafka
Prometheus, Grafana, Zabbix, MRTG
Flexible for Any Type of Infrastructure
qManaged runs on top of whatever infrastructure your business is already using.
Sequel infrastructure with full service standards
Physical servers placed in Sequel's data center
AWS, GCP, Azure — same service standard
Infrastructure hosted at your own location
qManaged Pricing
Managed Services
Limited Promo — 15% Off All Plans
Promo pricing is locked in for orders placed during this period.
1 month free on annual subscriptions — pay for 11 months.
Package 1: 1–5 GB
Package 2: 6–10 GB
Package 3: 11–20 GB
Package 4: 21–70 GB
Package 5: 71–130 GB
Package 6: qMetal with Proxmox & VyOS
| Package | Essential | Professional | Advanced |
|---|---|---|---|
| Package 1: 1–5 GB | Rp588.00015% Off Rp500.000/mo Save Rp88.0001 Month Free · Pay for 11 months, use 12 | Rp1.176.00015% Off Rp1.000.000/mo Save Rp176.0001 Month Free · Pay for 11 months, use 12 | Contact Us |
| Package 2: 6–10 GB | Rp1.176.00015% Off Rp1.000.000/mo Save Rp176.0001 Month Free · Pay for 11 months, use 12 | Rp1.765.00015% Off Rp1.500.000/mo Save Rp265.0001 Month Free · Pay for 11 months, use 12 | Contact Us |
| Package 3: 11–20 GB | Rp1.765.00015% Off Rp1.500.000/mo Save Rp265.0001 Month Free · Pay for 11 months, use 12 | Rp2.940.00015% Off Rp2.500.000/mo Save Rp440.0001 Month Free · Pay for 11 months, use 12 | Contact Us |
| Package 4: 21–70 GB | Rp3.530.00015% Off Rp3.000.000/mo Save Rp530.0001 Month Free · Pay for 11 months, use 12 | Rp5.880.00015% Off Rp5.000.000/mo Save Rp880.0001 Month Free · Pay for 11 months, use 12 | Contact Us |
| Package 5: 71–130 GB | Rp7.060.00015% Off Rp6.000.000/mo Save Rp1.060.0001 Month Free · Pay for 11 months, use 12 | Rp9.410.00015% Off Rp8.000.000/mo Save Rp1.410.0001 Month Free · Pay for 11 months, use 12 | Contact Us |
| Package 6: qMetal with Proxmox & VyOS | Rp3.530.00015% Off Rp3.000.000/mo Save Rp530.0001 Month Free · Pay for 11 months, use 12 | Rp5.880.00015% Off Rp5.000.000/mo Save Rp880.0001 Month Free · Pay for 11 months, use 12 | Contact Us |
Pay for 11 months, use 12 for annual subscriptions. Infrastructure outside Sequel is still served with special offers from sales.
Already included in every qManaged plan — no hidden fees
Scope, SLA, and Reporting per Tier — Written and Measurable
Every commitment is documented in the contract — not just a promise.
Service & Reporting
| Item | Essential | Professional | Advanced |
|---|---|---|---|
| Migration Process | Additional | Included | Included |
| Channel Support | Email, Ticketing System, Messaging Groups | Email, Ticketing System, Messaging Groups | Email, Ticketing System, Messaging Groups |
| Reporting (Deliverable Document) | Utilization & Performance Report (Monthly) | Essential + Per Services Utilization & Performance Report (Monthly) | Professional + Custom Reporting + Incident Response Management |
Monitoring & Logging
| Feature | Essential | Professional | Advanced |
|---|---|---|---|
| CPU, Memory, Disk, Network Utilization | 3 Months | 6 Months | Custom |
| Per Services Metric Utilization | 6 Months | Custom | |
| External OS Logging | 6 Months | Custom | |
| External per Services Logging | 6 Months | Custom | |
| Access to Monitor System | Custom |
Managed Services Scope & Comparison
| Scope/Feature | Essential | Professional | Advanced |
|---|---|---|---|
| Configuration, Tuning, Ensure System UP | |||
| Value Added | Resource Pool Managed Service L1 | Essential + Resource Pool Managed Service L2 | Professional + 1x/Month Consulting Discussion + Technical Account Manager |
Service Level Agreement
| Metric | Essential | Professional | Advanced |
|---|---|---|---|
| Response Time | 15 Minutes | 15 Minutes | 15 Minutes |
| Restoration Time | 2 Hours | 1 Hour | 1 Hour |
| Resolution Time | 7 Days | 3 Days | 3 Days |
Technology Stack Support
| Technology | Essential | Professional | Advanced |
|---|---|---|---|
| Web Server (NGINX, HTTPD, NodeJs) | |||
| Web Server (Tomcat, IIS) | |||
| Database Server Standalone | |||
| Database Server Cluster | |||
| DevOps & CI/CD | |||
| Container, Docker, Kubernetes | |||
| Firewall Appliances | |||
| Email Service | |||
| Hosting Panel | |||
| DNS Management | |||
| VPN Server | |||
| Load Balancer | |||
| Web Application Firewall | |||
| Dedicated Monitor Tools | |||
| Message Broker | |||
| In Memory Database |
SLA Goes Live Once Onboarding Is Complete
Typically takes 5-10 business days per environment. The scope inventory from onboarding becomes a contract attachment — the basis for the boundary of responsibility.
Assessment
Auditing current conditions & critical findings.
Initial Remediation
Fixing the agreed-upon critical findings.
Instrumentation
Monitoring agents installed; access credentials stored in a vault.
Documentation
Scope inventory, runbook, and escalation contacts.
Hardening
Security baseline per our standard checklist.
Go-Live
Handover to operations; SLA goes into effect.
What You Get and See Every Month
Even in a month with zero incidents, the monthly report shows exactly what the team has been working on.
Read-only, real-time access to monitor system health anytime.
Email, WhatsApp, Telegram — fast notifications the moment an issue is detected.
Incident history and change requests neatly logged for audit and tracking.
Incidents, patches, backups, utilization — full transparency into the team's work.
Summary within 1 business day; RCA within 5 business days for every major incident.
Job status plus restore-test results — confirming backups can actually be recovered.
Recommendations on fixes, capacity, and security for continuous improvement.
Quarterly (Stack) / monthly (Total) — a strategic discussion with the engineering team.
Utilization trends, potential bottlenecks, and optimization recommendations before they become problems.
Business Grows Faster When Infrastructure Is No Longer a Burden
Servers monitored 24/7, incidents handled within minutes, and performance reports delivered every month — without you having to step in. All your time and energy goes toward building your product and serving your customers.